Returns & Refunds

RETURNS & REFUNDS POLICY

Our policy lasts 3 months. If 3 months have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require your email and a receipt or proof of purchase (You order number will be needed for the return.)


Steps for a Successful Refund
1.    Go to the bottom of our return page and enter in your order number and email.
2.    We will then email you with a pre-paid return shipping label.
3.    Just package and ship your return, and wait until we receive it.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It may take 2-7 business days (depending on the bank's processing speeds) for the refund to post to your customer's account.


If you are not approved, we will ship back the item to you.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at openminds9498@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at openminds9498@gmail.com and send your item to: 10922 NW 46th Dr. Coral Springs, FL, 33076, United States.

Shipping
To return your product, you should mail your product to: 10922 NW 46th Dr. Coral Springs, FL, 33076, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  ​Email: openminds9498@gmail.com  

Tel: 954-670-3761

Broward County, Florida

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